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Privacy Policy
Last Updated: September 2026
Sabila Labs Inc. ("Sabila Labs," "we," "us," or "our") respects your privacy. This Privacy Policy explains how
we collect, use, disclose, retain, and protect personal information when you visit our website, request a
demo, communicate with us, or interact with Prism by Sabila Labs, including experiences powered by
Gladys.
Prism helps skincare brands provide shoppers with personalized, non-diagnostic skincare product guidance
using information shoppers choose to provide and products available within the participating brand’s
catalog.
we collect, use, disclose, retain, and protect personal information when you visit our website, request a
demo, communicate with us, or interact with Prism by Sabila Labs, including experiences powered by
Gladys.
Prism helps skincare brands provide shoppers with personalized, non-diagnostic skincare product guidance
using information shoppers choose to provide and products available within the participating brand’s
catalog.
1. Information We Collect
The information we collect depends on how you interact with Sabila Labs and Prism.
Information You Provide to Sabila Labs
When you request a demo, contact us, or otherwise communicate with Sabila Labs, you may provide
information such as:
• Name
• Work email address
• Phone number
• Brand or company name
• Website URL
• Whether your business uses Shopify
• Business interests, questions, or messages
• Scheduling information
information such as:
• Name
• Work email address
• Phone number
• Brand or company name
• Website URL
• Whether your business uses Shopify
• Business interests, questions, or messages
• Scheduling information
Information Shoppers Provide Through Prism
When interacting with Prism, shoppers may choose to provide information such as:
• Skin type
• Skin concerns
• Sensitivities
• Current skincare routine
• Product preferences
• Skincare goals
• Other information provided during the personalized experience
• Skin type
• Skin concerns
• Sensitivities
• Current skincare routine
• Product preferences
• Skincare goals
• Other information provided during the personalized experience
Optional Photos and Image Analysis
Where available, shoppers may choose to provide a photo for analysis through Gladys.
The photo may be analyzed to generate additional visible skin signals that can support personalized, non-
diagnostic product guidance.
Uploading a photo is optional. Shoppers may continue through the Prism experience without providing a
photo.
Prism and Gladys do not use the optional scan to diagnose medical conditions or provide medical advice.
The photo may be analyzed to generate additional visible skin signals that can support personalized, non-
diagnostic product guidance.
Uploading a photo is optional. Shoppers may continue through the Prism experience without providing a
photo.
Prism and Gladys do not use the optional scan to diagnose medical conditions or provide medical advice.
Information Collected Through Use of Prism and Our Website
We may collect information about interactions with our website and Prism, including:
• Assessment activity and completion
• Recommendation activity
• Products viewed, selected, or recommended
• Product interest
• Engagement with recommendations
• Returning-user activity
• Website or application usage
• Browser and device information
• IP address
• Referral information
• Technical and diagnostic information
• Assessment activity and completion
• Recommendation activity
• Products viewed, selected, or recommended
• Product interest
• Engagement with recommendations
• Returning-user activity
• Website or application usage
• Browser and device information
• IP address
• Referral information
• Technical and diagnostic information
Information Provided by Participating Brands
Skincare brands using Prism may provide product and catalog information, including:
• Product names
• Product descriptions
• Ingredients
• Product attributes
• Product categories
• Product URLs
• Pricing or availability information
• Merchandising information
This information allows Prism to connect shopper needs and preferences to products offered by the
participating brand.
• Product names
• Product descriptions
• Ingredients
• Product attributes
• Product categories
• Product URLs
• Pricing or availability information
• Merchandising information
This information allows Prism to connect shopper needs and preferences to products offered by the
participating brand.
2. How We Use Information
We may use information to:
• Provide, operate, and maintain Prism
• Personalize the shopper experience
• Generate non-diagnostic skincare product and routine guidance
• Connect shopper needs and preferences with products from a participating brand’s catalog
• Support ongoing guidance as shopper needs, routines, and engagement evolve
• Provide participating brands with customer and engagement insights
• Understand product interest, recommendation activity, and shopper needs
• Improve Prism, Gladys, and our services
• Respond to business inquiries and demo requests
• Schedule product demonstrations
• Communicate with prospective and existing customers
• Maintain security and prevent misuse
• Diagnose technical problems
• Comply with contractual and legal obligations
• Provide, operate, and maintain Prism
• Personalize the shopper experience
• Generate non-diagnostic skincare product and routine guidance
• Connect shopper needs and preferences with products from a participating brand’s catalog
• Support ongoing guidance as shopper needs, routines, and engagement evolve
• Provide participating brands with customer and engagement insights
• Understand product interest, recommendation activity, and shopper needs
• Improve Prism, Gladys, and our services
• Respond to business inquiries and demo requests
• Schedule product demonstrations
• Communicate with prospective and existing customers
• Maintain security and prevent misuse
• Diagnose technical problems
• Comply with contractual and legal obligations
3. Ongoing Personalized Guidance
Where enabled, Prism may use information from a shopper’s prior interactions, preferences, routines,
product interests, and recommendation history to provide more relevant guidance over time.
This allows Prism to support the shopper’s skincare goals as their needs, routines, and engagement evolve.
product interests, and recommendation history to provide more relevant guidance over time.
This allows Prism to support the shopper’s skincare goals as their needs, routines, and engagement evolve.
4. Brand Analytics and Insights
Prism may provide participating brands with information and analytics about how shoppers interact with
their experience.
Depending on the applicable implementation and agreement, these insights may include:
• Shopper needs and concerns
• Product preferences
• Engagement levels
• Recommendation activity
• Product interest
• Assessment activity
• Returning-user engagement
• Aggregated trends
Participating brands may use these insights to inform customer experience, merchandising, marketing, and
product decisions.
their experience.
Depending on the applicable implementation and agreement, these insights may include:
• Shopper needs and concerns
• Product preferences
• Engagement levels
• Recommendation activity
• Product interest
• Assessment activity
• Returning-user engagement
• Aggregated trends
Participating brands may use these insights to inform customer experience, merchandising, marketing, and
product decisions.
5. Optional Scan Images
Photos submitted through the optional scan feature are used to support image analysis and personalized
guidance.
The optional scan is not required to use the core Prism experience.
Sabila Labs will handle scan images in accordance with applicable privacy requirements, contractual
commitments, and its established data-retention and security practices.
Information concerning applicable image retention, deletion, and processing practices may also be provided
at the point where the optional scan is offered.
guidance.
The optional scan is not required to use the core Prism experience.
Sabila Labs will handle scan images in accordance with applicable privacy requirements, contractual
commitments, and its established data-retention and security practices.
Information concerning applicable image retention, deletion, and processing practices may also be provided
at the point where the optional scan is offered.
6. How We Disclose Information
We may disclose information to service providers that assist us in operating Sabila Labs, Prism, and Gladys,
including providers supporting:
• Cloud infrastructure
• Website and application hosting
• Data storage
• Analytics
• Image processing
• Security
• Email and communications
• Scheduling
• Customer support
• Ecommerce integrations
These providers may process information on our behalf in connection with the services they provide to us.
When Prism operates within a participating skincare brand’s storefront, relevant shopper information and
insights may also be made available to that participating brand, subject to applicable agreements and
privacy disclosures.
We may also disclose information:
• When required by law
• In response to lawful government or regulatory requests
• To protect the rights, security, or property of Sabila Labs, our users, or others
• In connection with a merger, financing, acquisition, restructuring, or sale of some or all of our business or
assets
including providers supporting:
• Cloud infrastructure
• Website and application hosting
• Data storage
• Analytics
• Image processing
• Security
• Email and communications
• Scheduling
• Customer support
• Ecommerce integrations
These providers may process information on our behalf in connection with the services they provide to us.
When Prism operates within a participating skincare brand’s storefront, relevant shopper information and
insights may also be made available to that participating brand, subject to applicable agreements and
privacy disclosures.
We may also disclose information:
• When required by law
• In response to lawful government or regulatory requests
• To protect the rights, security, or property of Sabila Labs, our users, or others
• In connection with a merger, financing, acquisition, restructuring, or sale of some or all of our business or
assets
7. Sale and Sharing of Personal Information
Sabila Labs does not intend to monetize shopper information by selling personal information for monetary
consideration.
Certain privacy laws, however, may define "sale" or "sharing" more broadly and may apply to some
advertising, analytics, or tracking technologies.
Where applicable law provides a right to opt out of the sale or sharing of personal information, Sabila Labs
will provide the mechanisms required to exercise that right.
consideration.
Certain privacy laws, however, may define "sale" or "sharing" more broadly and may apply to some
advertising, analytics, or tracking technologies.
Where applicable law provides a right to opt out of the sale or sharing of personal information, Sabila Labs
will provide the mechanisms required to exercise that right.
8. Cookies and Similar Technologies
Our website and services may use cookies and similar technologies to:
• Operate website functionality
• Remember preferences
• Understand site performance
• Analyze usage
• Maintain security
• Improve the user experience
Where required by applicable law, users will be provided with appropriate choices regarding non-essential
cookies or similar technologies.
• Operate website functionality
• Remember preferences
• Understand site performance
• Analyze usage
• Maintain security
• Improve the user experience
Where required by applicable law, users will be provided with appropriate choices regarding non-essential
cookies or similar technologies.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this
Privacy Policy, including to:
• Provide our services
• Maintain appropriate business records
• Fulfill contractual obligations
• Maintain security
• Prevent fraud or misuse
• Resolve disputes
• Comply with applicable laws
Retention periods may differ depending on the type of information, how it was collected, and the purposes
for which it is used.
Privacy Policy, including to:
• Provide our services
• Maintain appropriate business records
• Fulfill contractual obligations
• Maintain security
• Prevent fraud or misuse
• Resolve disputes
• Comply with applicable laws
Retention periods may differ depending on the type of information, how it was collected, and the purposes
for which it is used.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal
information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can guarantee absolute security.
information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can guarantee absolute security.
11. Your Privacy Rights
Depending on where you live and the laws applicable to Sabila Labs, you may have rights concerning your
personal information, including the right to:
• Request access to personal information maintained about you
• Request information about how personal information is used or disclosed
• Request correction of inaccurate information
• Request deletion of certain personal information
• Receive certain information in a portable format
• Opt out of certain sale or sharing practices, where applicable
• Limit certain uses of sensitive personal information, where applicable
• Exercise applicable privacy rights without unlawful discrimination
To submit a privacy request, contact: contact@sabilalabs.ai
We may need to verify your identity before completing certain requests.
If the information was collected through a participating skincare brand, we may coordinate with or direct you
to that brand where appropriate.
personal information, including the right to:
• Request access to personal information maintained about you
• Request information about how personal information is used or disclosed
• Request correction of inaccurate information
• Request deletion of certain personal information
• Receive certain information in a portable format
• Opt out of certain sale or sharing practices, where applicable
• Limit certain uses of sensitive personal information, where applicable
• Exercise applicable privacy rights without unlawful discrimination
To submit a privacy request, contact: contact@sabilalabs.ai
We may need to verify your identity before completing certain requests.
If the information was collected through a participating skincare brand, we may coordinate with or direct you
to that brand where appropriate.
12. Notice at Collection
Where required by applicable law, Sabila Labs will provide appropriate notice at or before the point where
personal information is collected.
For example, relevant privacy information or a link to this Privacy Policy may appear near a demo form,
shopper assessment, optional image-upload feature, or other information-collection interface.
personal information is collected.
For example, relevant privacy information or a link to this Privacy Policy may appear near a demo form,
shopper assessment, optional image-upload feature, or other information-collection interface.
13. Third-Party Services
Our website and Prism may interact with third-party services, including Shopify, Calendly, hosting providers,
analytics providers, and participating skincare brands.
Independent third parties may maintain their own privacy policies and practices. We encourage users to
review the privacy policies applicable to those services
analytics providers, and participating skincare brands.
Independent third parties may maintain their own privacy policies and practices. We encourage users to
review the privacy policies applicable to those services
14. Children’s Privacy
Sabila Labs and Prism are not intended for use by children in circumstances where collection of their
personal information would violate applicable law.
If we learn that personal information has been collected from a child without any authorization or consent
required by law, we will take appropriate steps to address the information.
personal information would violate applicable law.
If we learn that personal information has been collected from a child without any authorization or consent
required by law, we will take appropriate steps to address the information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business
practices, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
practices, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
16. Contact Us
For questions about this Privacy Policy or our privacy practices, contact:
Sabila Labs Inc.
Email: contact@sabilalabs.ai
Sabila Labs Inc.
Email: contact@sabilalabs.ai
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