Terms of Use

Prism is a technology platform designed to help skincare brands provide personalized, non-diagnostic
skincare product guidance to shoppers.

Depending on the implementation, Prism may include:
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• Structured shopper assessments
• Optional image analysis powered by Gladys
• Product matching
• Personalized product recommendations
• Routine guidance
• Ongoing personalized guidance
• Shopper engagement analytics
• Customer and product-interest insights
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Prism generally connects shopper information and preferences with products available within a participating
brand’s own catalog.

Prism and Gladys provide personalized, non-diagnostic skincare guidance.
They are not medical services and are not intended to:
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• Diagnose a medical or skin condition
• Provide medical advice
• Replace a licensed healthcare professional
• Treat, cure, mitigate, or prevent disease
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If you have a medical concern, persistent symptoms, significant irritation, an allergic reaction, or another
health-related concern, consult an appropriately qualified healthcare professional.

You are responsible for providing information that is accurate to the best of your knowledge.
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The relevance of recommendations may depend on the information you choose to provide, including
information about your skin, concerns, preferences, sensitivities, and routine.
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Certain information, including photographs used for optional image analysis, is voluntary.
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Our collection and use of personal information is governed by the Sabila Labs Privacy Policy.

Where available, shoppers may choose to provide a photograph for analysis through Gladys.

Image analysis may generate additional visible skin signals that support personalization.
The optional scan:
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• Is not a medical examination
• Does not provide a diagnosis
• Is not required to complete the core Prism experience
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Use of photos is also subject to the applicable Privacy Policy and any notice presented at the time of
collection.

Prism recommendations are designed to support product discovery and shopper decision-making.
Recommendations may be informed by factors such as:
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• Shopper-provided information
• Product attributes
• Participating brand catalog information
• Preferences
• Skin-related signals
• Previous interactions
• Product-matching logic
A recommendation does not guarantee that a particular product will produce a particular outcome or be
suitable for every individual.
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Individual experiences may vary.
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Users should review product ingredients, instructions, warnings, and other information supplied by the
product manufacturer or participating brand before using a product.

Products recommended through Prism may be manufactured, marketed, sold, fulfilled, or supported by
participating skincare brands rather than by Sabila Labs.
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Unless expressly stated otherwise, Sabila Labs is not responsible for a participating brand’s:
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• Product formulation
• Ingredients
• Product claims
• Pricing
• Inventory
• Product availability
• Shipping
• Fulfillment
• Returns
• Refunds
• Customer service
• Regulatory compliance
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Questions regarding a specific product or order should generally be directed to the participating brand.

Interactions with Prism may generate engagement and recommendation information that can help
participating brands better understand their customers.
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These insights may include information relating to:
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• Shopper interests
• Preferences
• Common concerns
• Product recommendations
• Product interest
• Assessment engagement
• Returning-user activity
• Usage trends
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Use of personal information associated with these insights is subject to applicable privacy notices,
agreements, and laws.

When you submit a demo request or other business inquiry, you authorize Sabila Labs to use the contact
information you provide to respond to your request and communicate with you regarding Prism or related
Sabila Labs services.
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Demo scheduling may be facilitated through third-party scheduling providers such as Calendly.

You may not:
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• Use our services for unlawful purposes
• Attempt to access systems or information without authorization
• Interfere with the operation or security of our services
• Introduce malicious code
• Circumvent security measures
• Scrape or extract data without authorization
• Reverse engineer proprietary technology except where permitted by law
• Misrepresent your identity
• Use our services to infringe the rights of others
• Attempt to misuse or manipulate Prism recommendations or analytics

Sabila Labs and its licensors retain all applicable rights in Sabila Labs technology and intellectual property,
including:
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• Sabila Labs
• Prism
• Gladys
• Software
• Algorithms
• Models
• Interfaces
• Designs
• Content
• Documentation
• Logos
• Trademarks
• Other proprietary technology
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These Terms do not transfer ownership of Sabila Labs intellectual property to users.

Our website and Prism may integrate with or rely on third-party platforms or services, including Shopify,
Calendly, cloud providers, analytics providers, and other technology vendors.
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Those third-party services may be governed by separate terms and privacy policies.

Sabila Labs may update, improve, modify, suspend, or discontinue aspects of its website or services as its
products evolve.
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We do not guarantee that every feature or service will be available at all times.

To the maximum extent permitted by applicable law, our website and publicly available services are
provided on an "as is" and "as available" basis.
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Sabila Labs does not warrant that the services will always be uninterrupted, error-free, or suitable for every
individual, product, or business purpose.

To the maximum extent permitted by applicable law, Sabila Labs will not be liable for indirect, incidental,
special, consequential, exemplary, or punitive damages arising from or relating to use of, or inability to use,
our website or publicly available services.
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Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
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Separate commercial agreements with participating brands may contain additional or different terms
governing liability.

Our collection, use, and disclosure of personal information are described in the Sabila Labs Privacy Policy.
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By using applicable services, you acknowledge that personal information may be handled as described in
that Privacy Policy and any additional notice provided at the point of collection.

We may update these Terms periodically.
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When we make changes, we will update the effective date or otherwise provide notice where required by
applicable law.
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Continued use of the applicable website or services after revised Terms become effective constitutes
acceptance of the revised Terms to the extent permitted by law.

Questions regarding these Terms may be directed to:

Sabila Labs Inc.
Email: contact@sabilalabs.ai